City of Rockwall - Utility Billing


RECYCLING SIMPLIFIED! There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days. Find out more... \| Recycle Coach Web App HOUSEHOLD HAZARDOUS WASTE Household hazardous waste items will now be collected directly from the comfort of your home! more... NEW SERVICE As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You can either come in to our office to set up the services or you can click on this link to complete an application to set up service. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com. BILL PAYMENT VIEW / PAY YOUR BILL ONLINE Click on the image or the link above to take advantage of this exciting offer! We also offer you the convenience of using your credit/debit card to pay your City bill. Utility payments can be made in person, drop box, drive up tube, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot. There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check. Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice. BUSINESS HOURS Monday – Friday 8:00 a.m. to 5:00 p.m. P: (972) 771-7736 F: (972) 771-7728 customerservice@rockwall.com DO NOT SEND AN EMAIL MESSAGE IF YOU HAVE AN EMERGENCY After hours, weekends and holidays, please call the Rockwall Police Department at (972) 771-7724 Location: City of Rockwall 385 S. Goliad Street Rockwall , Texas 75087 POLY CARTS AVAILABLE Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.69 a month for trash pick-up. For Information, please call (972) 771-7736. MUNICIPAL ENERGY USAGE FOR CALENDAR YEAR 2022 The City of Rockwall purchases natural gas from Atmos Energy Corporation. In Calendar Year 2022, the City of Rockwall purchased a total of 24,488 thousand cubic feet (MCF) of natural gas. The City of Rockwall purchases electricity from GEXA Energy and Farmers Electric Cooperative. In calendar year 2022, the City of Rockwall purchased a total of 8,831,111 kilowatt hours. The City of Rockwall purchases water from the City of Rockwall and Mt. Zion Water Supply. In calendar year 2022, the City of Rockwall purchased a total of 5,497,630 gallons of water. The total cost of natural gas, electricity, and water purchased by the City of Rockwall in calendar year 2022 is $1,211,965.		RESIDENTIAL/COMMERCIAL RATES You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736. Current Rates \| Residential Garbage Info \| Residental Recycling Info UNCLAIMED PROPERTY State of Texas Property Code 6 "Unclaimed Property Code 76" requires that any unclaimed money for the last 3 years must be submitted for public display. Owners that present proof of claim and establish their owner's right may claim the property by coming to the Finance Department at City Hall, 385 S. Goliad St., Rockwall, Texas 75087 Unclaimned Property BULK PICKUP SCHEDULES BULK PICKUP ZONES

RECYCLING SIMPLIFIED!
There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days.
Find out more... | Recycle Coach Web App

HOUSEHOLD HAZARDOUS WASTE
Household hazardous waste items will now be collected directly from the comfort of your home! more...

NEW SERVICE
As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You can either come in to our office to set up the services or you can click on this link to complete an application to set up service. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com.

BILL PAYMENT

VIEW / PAY YOUR BILL ONLINE

Click on the image or the link above to take advantage of this exciting offer! We also offer you the convenience of using your credit/debit card to pay your City bill.

Utility payments can be made in person, drop box, drive up tube, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot.

There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.

Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.

BUSINESS HOURS
Monday – Friday
8:00 a.m. to 5:00 p.m.
P: (972) 771-7736
F: (972) 771-7728
customerservice@rockwall.com

DO NOT SEND AN EMAIL MESSAGE
IF YOU HAVE AN EMERGENCY

After hours, weekends and holidays, please call
the Rockwall Police Department at (972) 771-7724

Location:
City of Rockwall
385 S. Goliad Street
Rockwall , Texas 75087

POLY CARTS AVAILABLE

Poly Carts Available Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.69 a month for trash pick-up. For Information, please call (972) 771-7736.

MUNICIPAL ENERGY USAGE
FOR CALENDAR YEAR 2022

The City of Rockwall purchases natural gas from Atmos Energy Corporation. In Calendar Year 2022, the City of Rockwall purchased a total of 24,488 thousand cubic feet (MCF) of natural gas.

The City of Rockwall purchases electricity from GEXA Energy and Farmers Electric Cooperative. In calendar year 2022, the City of Rockwall purchased a total of 8,831,111 kilowatt hours.

The City of Rockwall purchases water from the City of Rockwall and Mt. Zion Water Supply. In calendar year 2022, the City of Rockwall purchased a total of 5,497,630 gallons of water.

The total cost of natural gas, electricity, and water purchased by the City of Rockwall in calendar year 2022 is $1,211,965.

RESIDENTIAL/COMMERCIAL RATES
You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736.
Current Rates | Residential Garbage Info | Residental Recycling Info

UNCLAIMED PROPERTY
State of Texas Property Code 6 "Unclaimed Property Code 76" requires that any unclaimed money for the last 3 years must be submitted for public display. Owners that present proof of claim and establish their owner's right may claim the property by coming to the Finance Department at City Hall, 385 S. Goliad St., Rockwall, Texas 75087
Unclaimned Property

BULK PICKUP SCHEDULES

BULK PICKUP ZONES

Bulk Pickup Zones