Addressing the City Council
Contact the City Secretary's Office at (972) 772-6406 or 6700.
Boards and Commissions
The application to serve on a City Board or Commission can be accessed on the City Secretary’s web page or you may contact the City Secretary's office at (972) 772-6406 or 6700.
Citizens Fire Academy
The Rockwall Fire Department conducts its Citizens Fire Academy twice a year, usually in the Spring and Fall. Applications for Citizens Fire Academy, can be found on the Fire Department’s web page or you may contact the Fire Department directly at (972) 771-7770.
Citizens Police Academy
For more information regarding the Citizens Police Academy please contact: Officer Chris Cleveland at (972) 772-6746, Officer David Andrews at (972)772-6707 or Sgt Steve Brassil (972) 772-6727.
Community Emergency Response Team
The CERT program helps train citizens to be better prepared to respond to emergency situations within their community. To enroll in a CERT training class, visit the Fire Department’s web page and click on the CERT emblem or you may contact the Fire Department directly at (972) 771-7770.
Recreational Programs
Visit the City’s Parks & Recreation web page and click on “Account” at the top of the page, or you may contact the Center at (972) 771-7740.
Animal Registration Fees
Animal registration fees can be paid at the Animal Adoption Center located at 1825 Airport Road or contact them via telephone at (972) 771-7750 for more information. Fees can also be paid at City Hall located at 385 South Goliad.
Impact Fees
Impact fees are paid at the time a building permit is issued and can be paid at the Development Services Department located on the first floor of City Hall located at 385 South Goliad.
Permit Fees
Permit fees can be paid at Development Services Department on the first floor of City Hall located at 385 South Goliad.
Recreational Program Fees
You may pay recreation program fees at The Center at 108 E. Washington or you may contact the Recreation Department at (972) 771-7740 for more information.
Taxes
City and School Taxes can be paid at the Central Appraisal District, 847 Justin Rd. - (972) 771-2034. Country Taxes can be paid at the Rockwall County Tax Office, Historic Courthouse - (972) 204-6130.
Traffic Tickets
At the Rockwall Municipal Court located at 2860 State Hwy 66 or contact them via telephone (972) 772-6478 and press 0 to speak with a Court Clerk for more information.
Water Bill
Utility payments can be made in person, drop box, drive up tube and mail. The Utility Billing Department is located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot. In addition to paying in person, we also offer you the ability to pay your City bill on-line. Call (972) 771-7736 with questions, payment cannot be taken over the phone.
Cable TV Concerns or Issues
Contact Your Cable Service Provider.
Crime or Emergency
For Non-Emergencies, call (972) 771-7721. For emergencies, call 9-1-1.
Damage to Other City Facilities
Call the Internal Operations Department at (972) 771-7763 to make a report.
Damage to Parks Facilities
Call Parks & Recreation Administration at (972) 771-7761 to make a report.
Fire/Life/Safety Code Violation
Call (972) 771-7770 and if no answer call, (972) 771-7721.
Flooding or Drainage Concerns
Call the Engineering Department at (972) 771-7746 to make a report, or go to the Service Request page.
Garbage - Missed Pickup
Call the Utility Billing Department at (972) 771-7736, or send an e-mail to Customer Service.
Graffiti / High Grass or Weeds
Call the City's Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.
Low Water Pressure or Poor Water Quality
Call the City Service Center at (972) 771-7730 to make a report. After hours, call (972) 771-7721.
Potholes
Call Streets and Drainage Customer Service at (972) 772-6791 to make a report, or go to the Service Request page.
Power Line Down
Call 9-1-1 or (972) 771-7721.
Power Outage
Call your retail electric service provider directly.
Restaurant Issues or Concerns
Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.
Stray Animal(s)
Call (972) 771-7750 to make a report M-F 8:30 a.m.-6:00 p.m.
Animal Registration
Dogs and Cats can be registered at the Animal Shelter located at 1825 Airport Road or contact them via telephone at (972) 771-7750 for more information. Animals can also be registered at City Hall located at 385 South Goliad.
Birth/Death Certificates
At the Country Clerk’s Office located at 1111 Yellowjacket or (972) 204-6300.
Bulk Trash Pickup
Contact the City Utility Billing Department at 385 South Goliad, (972) 771-7736
Cable TV
Contact Your Service Provider.
Child Support Payments
At the District Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972) 204-6500.
City/County/School Taxes
At the Central Appraisal District located at 847 Justin Road or contact them via telephone at (972) 771-0234.
Drivers License Renewal
At the Department of Public Safety Office located at 915 Whitmore or call DPS at (214) 861-2444.
Hazardous Material Disposal
Contact the City’s Utility Billing Department at (972) 771-7736.
Open Records Request
Members of the public are asked to submit and track requests for public information via the online request portal. For more information regarding public information requests, please contact Kristy Teague at (972) 772-6700.
Passports
At the District Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972) 204-6500.
Tax ID Numbers
Contact the State Comptroller’s Office at (800) 531-5441.
Youth Advisory Council
Contact the City Secretary's Office at (972) 772-6406 or 6700 or visit the YAC Webpage.
CONTACTS